Returns & Exchanges
At The Derma Co, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery.
Initiate Request
Log in to your account or use our 'Track Order' page to submit a return or exchange request within 7 days of receiving your package.
Quality Check Verification
Upload clear images of the product and its packaging to help our team verify the condition and ensure it remains unused and sealed.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address; please ensure the product is packed securely in its original box.
Refund Processing
After the product reaches our warehouse and passes inspection, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing